Shipping policy

Shipping Policy

Shipping across CANADA:

Safety Plus Pro is a Canadian supplier (based in Oakville, Ontario, Canada), and we currently offer shipping across Canada.

Where do orders ship from?

The majority of our orders are fulfilled and shipped from one of our Canadian warehouses.

However, depending on product availability, and to ensure fast and efficient order fulfilment, some product lines might be shipped directly from one of our partner warehouses in the United States. In these cases, we (Safety Plus Pro) handle customs clearance and cover any applicable import duties and taxes; these costs do not get passed on to our customers. 

Do you offer shipping to the USA?

While our primary market is Canada, we may be able to accommodate shipments to the United States for select products. If you are interested in purchasing a product for delivery to a US address, please contact us at sales@safetypluspro.ca to inquire about availability and shipping options.

Order Confirmation:

After your order is placed, you will receive an order confirmation email, which will contain your Order #. After your payment is processed, your order will typically ship within the next 1-3 business days (excluding Holidays).

If you do not receive an order confirmation email, please be sure to check your spam folder. If you still can't find any emails from us, please reach out to our Sales & Support team at sales@safetypluspro.ca.

Special Order Items & Backorders:

If the order that you place with us happens to contain special-order items and/or backordered items, we will reach out and notify you of this - and we will provide an estimated lead-time - unless otherwise noted (in most cases, a ‘Special Order’ status and lead-time will be listed directly on relevant product pages).

If, after 5 business days, we do not receive a response from you (either authorizing the lead-time, or requesting that we cancel the order), we will continue with processing the order and shipping the item(s) to you when they are ready/available.

If you have any questions/concerns regarding how we handle Special Order Items & Backorders, please reach out to us at sales@safetypluspro.ca.

Shipping Terms:

All shipments are F.O.B. Shipping Point. This means that ownership of the goods and risk of loss transfer to the customer once the shipment has been picked up by the carrier from the warehouse and is in transit.

If a shipment is damaged or lost during transit, the customer must file a claim with the carrier.

Shipping Carriers:

Standard Small Parcel shipments (under 70 LBS) will typically ship with either UPS, FedEx, Canpar, Purolator, Canada Post, or a local Courier service - depending on your location.

Shipping Transit Times:

Shipping transit times can vary depending on the product that you purchase, and where your shipping address is located. In most cases, you will receive your product(s) in around 3-10 business days after it has been shipped. 

Faster Shipping Requests: 

If you would like to request a faster shipping method that is not available as an option on our online checkout, please reach out to us at sales@safetypluspro.ca, and we can provide a quote. 

Tracking Details:

After your order has been shipped, regular tracking updates will be sent to the email address that was used to place the order.

After you receive your Tracking #, it may take up to 24-48 hrs for the Carrier to display Tracking updates.

Heavy-Weight Shipments:

For shipments that exceed certain weight limitations (such as Safes or Bulk Order shipments), product(s) will be packed onto a skid/pallet, and will ship via LTL Shipping (Less Than Truckload).

LTL Shipping Methods:

By default, we will use a standard LTL Delivery Service with Liftgate Delivery. 

LTL Shipping to Commercial Addresses:

For commercial addresses, if applicable, shipments will be delivered to the shipping/receiving area of the address - such as a loading dock or garage. Otherwise, the shipment will typically be dropped outside of the main doors of the commercial location. From there, it is the responsibility of the customer to handle the goods.

LTL Shipping to Residential Addresses:

For residential addresses, such as detached or semi-detached homes, delivery will typically be made at the end of the customer's driveway. From there, it is the customers responsibility to handle the goods. 

For other types of residential addresses, such as Apartments or Condominiums, the shipment will typically be dropped at a common area, such as a front entrance, lobby, or loading dock (if available). From there, it is the customers responsibility to handle the goods. 

White Glove Delivery Options:

Should any of our customers require a White Glove Delivery solution, such as Inside Delivery, or any type of specific delivery requests & instructions, please reach out to us at sales@safetypluspro.ca. Our team will assess the logistics involved and provide a quote thereafter from one of our White Glove Delivery shipping partners.

Pre-Purchase & Post-Purchase Shipping Quotes:

In most cases, we will provide our customers with a Shipping Quote (for heavy-weight shipments) before they complete their purchase. In other cases, we may provide our customers with a shipping quote after they complete their purchase on our online checkout. 

Additionally, we reserve the right to change/modify the shipping rate that was charged at checkout. We will require consent from the customer before any additional charges are formally made.

Order Cancellation Requests:

Any orders, including special orders and/or backorders, that haven't shipped yet, but that are cancelled & refunded by request of the customer, may be subject to a minimum 5% re-stocking fee. The re-stocking fee will be deducted from your refund. 

If the order has already shipped, then please refer to our Returns & Refund Policy below for full details. 

Returned to Sender:

In the event that an order is returned to us due to the customer not being available to receive the shipment, an incorrect shipping address, or other delivery issues, additional charges may apply to have the package(s) re-shipped or re-stocked.