Refund policy

Returns & Refund Policy

We believe in the brands that we work with and the products that we sell. And we want YOU to be 100% satisfied! This is why we offer a 15-Day Return Policy on most of the Brands/Products that we carry. 

NOTE: Some of our product lines do not qualify for Returns. Please see our list of exclusions below. 

Processing Returns (IMPORTANT):

To initiate a return, you MUST obtain an RMA number and the correct return address from us (we will provide both of these). Any returned shipments that do not contain a valid RMA number will not be accepted. NOTE: Items must be returned in their original packaging and condition.

To retrieve an RMA number, or for more details, please contact us at sales@safetypluspro.ca.

Returns Process:

If you would like to return your purchase for any reason within 15 days of receiving the product(s), we can only grant a return if the item(s) are unopened and sealed in their original packaging and condition. To confirm that products are sealed in their original packaging and condition, we may ask you (the customer) to provide photographs of the items before they are returned to us. 

Note: If product(s) have been used and/or installed, or if specific components from a product have been removed, they will not qualify for a return. 

Refunds will be issued after the warehouse receives, inspects and processes your return (this may take upwards of 5-7 business days). 

The customer will be responsible for covering both the return shipping costs, as well as the shipping costs associated with originally shipping the item(s) to them (the customer). Additionally, a minimum 10% re-stocking fee will apply - with some products incurring as high as a 20-30% re-stocking fee. 

Exchanges:

If you wish to exchange the item(s) for another product within 15 days of receiving your order, to qualify - all item(s) must be unopened & sealed in all of their original packaging/condition.

If an exchange is authorized, we will do our best to reduce, or completely wave, any shipping & re-stocking fees. However, in some cases, these fees may still apply. Please email us for full details at sales@safetypluspro.ca. 

Product Condition:

When you receive your product(s), you should immediately inspect it to ensure that nothing is damaged or that your shipment isn't missing anything (additional products or accessories).

If you notice any damage upon delivery, please send photos to sales@safetypluspro.ca as soon as possible and we will make the arrangements necessary to have your product returned, and have a replacement shipped to you at no extra cost!

Returned to Sender:

In the event that an order is returned to us due to the customer not being available to receive the shipment, an incorrect shipping address, or other delivery issues, additional charges may apply to have the package(s) re-shipped or re-stocked.

Brands/Products that do NOT qualify for our 15 Day Return Policy:

Safes, Cabinets, & Drop Boxes/Lock Boxes

Safes, Cabinets, & Drop Boxes/Lock Boxes do not qualify for our 15 day return policy. All sales are final.

Safety Storage Cabinets

Safety Storage Cabinets do not qualify for our 15 day return policy. All sales are final.

Fire Extinguishers & Related Accessories

Fire Extinguishers & Related Accessories do not qualify for our 15 day return policy. All sales are final.

Refurbished Products

Refurbished products do not qualify for our 15 day return policy. All sales are final. 

Special Orders and/or Bulk Orders

Items that are special-ordered and/or purchased in bulk, do not qualify for our 15 day return policy. All sales are final. 

If you have any questions regarding our Returns & Refund Policy, please feel free to reach out to us at sales@safetypluspro.ca.