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Shipping & Returns

Shipping Policy

Shipping across CANADA:

It's important to note that we are a Canadian retailer, and we currently ship within Canada only. If you place an order with us, you can rest assured that your order will ship from one of our Canadian warehouses, and you will not be caught off guard with any surprise import/duties fees (which can happen if you purchase from a US-based retailer).

Order Confirmation:

After your order is placed, you will receive an order confirmation email, which will contain your Order #. After your payment is processed, your order will typically ship within the next 1-3 business days (excluding Holidays).

If you did not receive an order confirmation email, please be sure to check your spam folder. If you still can't find any emails from us, please reach out to our support team at support@safetypluspro.ca.

Special Order Items & Backorders:

If the order that you place with us happens to contain special-order items and/or backordered items, we will reach out and notify you of this - and we will provide an estimated lead-time. 

If, after 5 business days, we do not receive a response from you (either authorizing the lead-time, or requesting that we cancel the order), we will continue with processing the order, and shipping the item(s) to you when they are ready/available.

If you have any questions/concerns regarding how we handle Special Order Items & Backorders, please reach out to us at support@safetypluspro.ca.

Shipping Carriers:

Standard Parcel shipments (under 50 LBS) will typically ship with either FedEx, UPS, Purolator, Canada Post, or a local Courier service - depending on your location.

Shipping Transit Times:

Shipping times can vary depending on the product that you purchase. In most cases, you will receive your product(s) in around 2-5 business days after it has been shipped. 

Faster Shipping Requests: 

If you would like to request a faster shipping method that is not available as an option on our online checkout, please reach out to us at support@safetypluspro.ca, and we can provide a quote. 

Tracking Details:

After your order has been shipped to the final destination, regular tracking updates will be sent to the email address that was used to place the order.

After you receive your Tracking #, it may take up to 24-48 hrs for the Carrier to display Tracking updates.

Heavy-Weight Shipments:

For shipments that exceed certain weight limitations (such as Safes or Bulk Order shipments), product(s) will be packed onto a skid/pallet, and will ship via LTL Shipping (Less Than Truckload).

LTL Shipping Methods:

By default, we will use a standard LTL Delivery Service with Liftgate Delivery. 

LTL Shipping to Commercial Addresses:

For commercial addresses, if applicable, shipments will be delivered to the shipping/receiving area of the address - such as a loading dock or garage. Otherwise, the shipment will typically be dropped outside of the main doors of the commercial location. From there, it is the customers responsibility to handle the goods.

LTL Shipping to Residential Addresses:

For residential addresses, the delivery process typically involves delivering the shipment at the end of the customer's driveway. From there, it is the customers responsibility to handle the goods. 

White Glove Delivery Options:

Should any of our customers require a White Glove Delivery solution, such as Inside Delivery, or any type of specific delivery requests & instructions, please reach out to us at support@safetypluspro.ca. Our team will assess the logistics involved and provide a quote thereafter from one of our White Glove Delivery shipping partners.

Pre-Purchase & Post-Purchase Shipping Quotes:

In most cases, we will provide our customers will a Shipping Quote (for heavy-weight shipments) before they complete their purchase. In other cases, we may provide our customers with a shipping quote after they complete their purchase on our online checkout. 

Additionally, we reserve the right to change/modify the shipping rate that was charged at checkout. We will require consent from the customer before any additional charges are formally made.

Customer Provided Shipping Method

At Safety Plus Pro, we understand the importance of flexibility in shipping options. Therefore, we offer our customers the choice to utilize their preferred shipping method for orders. Customers can either provide their own shipping account number or arrange for their own pickup.

To proceed with this option, customers must first contact us via email at support@safetypluspro.ca to obtain authorization. Once authorized, we will facilitate the use of the customer's preferred shipping method for their order.

Order Cancellation Requests:

Any orders, including special orders and/or backorders, that haven't shipped yet, but that are cancelled & refunded by request of the customer, may be subject to a minimum 5% re-stocking fee. The re-stocking fee will be deducted from your refund. 

If the order has already shipped, then please refer to our Returns & Refund Policy below for full details. 

 

Returns & Refund Policy

We believe in the brands that we work with and the products that we sell. And we want YOU to be 100% satisfied! This is why we offer a 30-Day Return Policy on most of the Brands/Products that we carry. 

NOTE: Some of our product lines do not qualify for Returns. Please see our list of exclusions below. 

Processing Returns (IMPORTANT):

To initiate a return, you MUST obtain an RMA number and the correct return address from us (we will provide both of these). Any returned shipments that do not contain a valid RMA number will not be accepted. NOTE: Items must be returned in their original packaging and condition.

To retrieve an RMA number, or for more details, please contact us at support@safetypluspro.ca.

Returns Process:

If you would like to return your purchase for any reason within 30 days of purchase, we can only grant a refund if the items are returned in their original packaging and condition. To confirm that products are in their original packaging and condition, we may ask you (the customer) to provide photographs of the items before they are returned to us. 

Note: If product(s) have been used and/or installed, they will not qualify for a return. 

Refunds will be issued after the warehouse receives, inspects and processes your return (this may take upwards of 5-7 business days). 

The customer will be responsible for covering both the return shipping costs, as well as the shipping costs associated with originally shipping the item(s) to them (the customer). Additionally, a minimum 5% re-stocking fee will apply - with some products incurring as high as a 20-30% re-stocking fee. 

Exchanges:

If you wish to exchange the item for another product within 30 days of purchase, we will do our best to reduce, or completely wave, any shipping & re-stocking fees. However, in some cases, these fees may still apply. Please email us for full details at support@safetypluspro.ca

Product Condition:

When you receive your product(s), you should immediately inspect it to ensure that nothing is damaged or that your shipment isn't missing anything (additional products or accessories).

If you notice any damage upon delivery, please send photos to support@safetypluspro.ca as soon as possible and we will make the arrangements necessary to have your product returned, and have a replacement shipped to you at no extra cost!

Returned to Sender:

In the event that an order is returned to us due to the customer not being available to receive the shipment, an incorrect shipping address, or other delivery issues, additional charges may apply to have the package(s) re-shipped.

Brands/Products that do NOT qualify for our 30 Day Return Policy:

Safes

Safes do not qualify for our 30 day return policy. All sales are final.

Fire Extinguishers

Fire Extinguishers do not qualify for our 30 day return policy. All sales are final.

Refurbished Products

Refurbished products do not qualify for our 30 day return policy. All sales are final. 

Special Orders and/or Bulk Orders

Items that are special-ordered and/or purchased in bulk, do not qualify for our 30 day return policy. All sales are final. 

If you have any questions regarding our Returns & Refund Policy, please feel free to reach out to us at support@safetypluspro.ca.